MSL Return Policy
Equipment sales are final
- All equipment sales are final. Equipment orders are not eligible for return, exchange, or refund once placed.
- Equipment ships FOB origin. The purchaser is responsible for all freight charges, and for filing any loss or damage claims directly with the carrier. Inspect every shipment on delivery and note damage on the delivery receipt before signing.
- Delivery times are estimates only. Shipping and delivery dates are not guaranteed. Delays are not grounds for cancellation of special orders.
What you get instead
Equipment is not returnable because it is installed, not shipped and forgotten. Our factory-trained technicians deliver the machine, set it up on your floor, train your operators, and service it across Michigan and the Great Lakes region. We fabricate replacement parts in-house when a vendor part is on backorder. Mid-State Litho has done this from Flint since 1984.
If a machine arrives damaged, note it on the delivery receipt before you sign and call 800-343-4231 the same day.
How do I return an item?
Before returning any item, please contact Mid-State Litho, Inc. (MSL) for return approval and details. No merchandise returns are accepted unless written authorization is issued by MSL.
Return guidelines & charges
- Any restock charges related to returns are the responsibility of the purchaser.
- Return acceptance, deadlines, and restock fees are determined by the manufacturer/vendor, not MSL.
- Minimum restock fee of 25%.
- Returns must be unopened and in original packaging.
- Freight charges for returned parts are billable.
- No returns accepted after 10 days from the invoice date.
- Clearance items are final sale and non-returnable.
Need help with a return?
Call us at 800-343-4231 or 810-238-7370 and our customer service team will gladly help.
Hours of operation
Monday to Friday, 8:00 AM to 5:00 PM Eastern
Toll free 800-343-4231. Direct 810-238-7370.