Service & Support
Fast response, proactive maintenance, and repairs done right the first time — by factory-trained technicians.
Mid-State Litho provides expert repair, maintenance, and technical support for all types of print finishing equipment — paper cutters, folders, perfect binders, booklet makers, laminators, and collators — from Challenge, Horizon, MBM, Polar, Duplo, Baum, and 30+ additional brands. We provide on-site service throughout Michigan and the Great Lakes region, with remote diagnostic support available nationwide.
Start here
Request service
Equipment down or not running to spec? Start a ticket and we'll get you scheduled.
Start a ticketPreventative maintenance
Stop problems before they start with a plan tuned to your usage and environment.
Plan a PM visitWhy buy service from Mid-State Litho
- We replace blades, we don't sharpen them. Sharpening introduces uneven wear and re-fails within weeks — we use new OEM blades.
- Factory-trained technicians, trained directly by the manufacturers we represent.
- On-site installation included on new machines — calibration and operator training, no third-party vendor.
- Single point of contact — one ticket, one tech, one close-out.
How support works
Intake & triage
Send model, serial, symptoms, error codes, and photos. We pre-diagnose and prioritize emergencies.
Remote assist
When appropriate we resolve issues remotely to get you running faster and reduce travel cost.
On-site service
For hardware faults a technician is dispatched with parts and tools based on triage.
Close-out & follow-up
We verify operation, document the fix, and schedule any recommended PM or training.
Frequently asked questions
What equipment do you service?
Paper cutters, folders, bookletmakers, saddle stitchers, perfect binders, laminators, die cutters, paper drills, creasers, binding and mailing equipment, and most other print finishing equipment from the brands we represent — Challenge, Horizon, MBM, Foliant, DryLam, and many others.
What areas do you cover?
On-site service across Michigan and the Great Lakes from our Grand Blanc base, with same-day or next-day appointments for emergencies. Remote diagnostics and technical support nationwide, plus emergency coordination with local partners outside our drive radius.
What's in a preventive maintenance program?
Scheduled inspections, blade replacement, filter changes, lubrication, electrical checks, and performance optimization — tuned to your equipment type and production volume to extend life and reduce downtime.
Do you offer support agreements?
Yes — annual agreements with scheduled PM visits, priority emergency response, preferred labor rates and parts discounts, performance checks, and optional operator training, tailored to your equipment mix and budget.
How fast can you respond to emergencies?
We prioritize preferred customers with same-day or next-day on-site repair across Michigan. Call 1-800-343-4231 to report an emergency.
Do you stock parts for different brands?
Yes — OEM parts for Challenge, Horizon, MBM Triumph, Foliant, DryLam, and other brands we represent, with same-day shipping on common items and 2–5 business days for specialty parts.
We'll triage your issue and get you back online
Fast response, proactive maintenance, and repairs done right the first time by factory-trained technicians.